Information We Collect
To provide trading services through the app, we collect the following categories of information:
- Account & KYC data: name, email, phone number, and identity verification documents submitted during onboarding.
- Trading & transaction data: orders, positions, watchlists, and deposit/withdrawal records.
- Device & usage data: device model, operating system version, unique device identifiers, and crash or performance logs.
- App permissions: camera or gallery access for document uploads, and notification permissions for price alerts and order updates.
How We Use This Information
We use the data collected through the app to:
- Authenticate your account and keep it secure.
- Execute trades and process deposits and withdrawals.
- Send order confirmations, price alerts, and service notifications.
- Diagnose crashes and improve app performance.
- Meet regulatory and compliance obligations.
Sharing and Disclosure
We do not sell your personal data. Information may be shared with payment and banking partners to process transactions, with regulators where legally required, and with service providers who help us operate the app under confidentiality obligations.
Data Security
We use encryption, access controls, and secure storage to protect the data collected through the app. No method of transmission or storage is completely secure, so we continually review and update our safeguards.
Eligibility
The 5Trade app is intended for individuals who meet the minimum age and eligibility requirements to trade in their jurisdiction. We do not knowingly collect information from anyone under 18; if you believe a minor has provided us data, contact us and we will remove it.
Changes to This Policy
We may update this policy as the app evolves or regulations change. Material changes will be reflected by updating the date at the top of this page.
Contact Us
For any questions about this policy or your data:
- Website: 5trade.live
- Support Center: 5trade.live/support