Choose your support channel
Get the right help pathway based on urgency and workflow impact.
Live Chat
Avg. response: under 2 minutes
Instant help for account, platform, and market data questions during active trading hours.
Start chat
Priority Desk
24/7 specialist coverage
Dedicated support for execution-critical issues and advanced workflow troubleshooting.
Open priority ticket
Help Docs
200+ practical guides
Step-by-step walkthroughs for onboarding, watchlists, order flow, and risk controls.
Browse guides
⊗ Quick answers
How quickly does support respond during market hours?
Live chat typically responds in under 2 minutes, while priority desk tickets are triaged immediately for execution-related impact.
Can I get help with platform setup and strategy workflows?
Yes. Our team provides onboarding guidance for layout setup, watchlists, alerts, and practical workflow optimization.
How do I report a pricing or data discrepancy?
Use the support form below and include symbol, timestamp, and screenshot context so our market operations team can verify quickly.
