How can we help you?

A high-leverage trading platform allows traders to control large positions with a smaller capital investment. 5Trade offers leverage up to 500x, enabling greater market exposure with less upfront cost.

Yes, 5Trade's customer support is available 24/7, including weekends and holidays. You can reach us anytime via live chat, email, or WhatsApp.

Yes, 5Trade supports 24/7 deposits and withdrawals, so you can access your funds or add capital whenever you need.

5Trade provides some of the fastest withdrawal speeds in the industry. Most requests are processed within minutes, depending on the payment method and verification status.

No, there are no annual maintenance charges or hidden fees on 5Trade. You can maintain your account at zero cost.

Zero brokerage means you pay no commission on trades, allowing you to trade more often and keep more of your profits.

Your position will be automatically liquidated when your capital incurs a 70% loss, helping to minimise further losses in volatile market conditions.

5Trade offers Negative Balance Protection — if your account balance drops below zero due to extreme market moves, we will automatically reset it to zero. You'll never owe more than your deposited amount.

5Trade supports UPI, bank transfers, IMPS, and crypto wallets — all available 24/7 for deposits and withdrawals.

Yes. 5Trade's trading platform is suitable for experienced and beginner traders alike. All you need to do is sign up and start trading.

You can open a complete trading account in under 1 minute. The process is 100% digital with zero paperwork — no branch visit is required.

You can register directly on our app at app.5trade.live/register using your mobile number. The onboarding flow is fully digital and guides you through every step.

No. Account opening is free, and there are no hidden maintenance charges. 5Trade also operates on a Zero Brokerage model, so you pay no commission on trades.

Accounts that remain inactive for 7 days will be locked for security reasons. You can contact our Support team to unlock your account at any time.

Each user is expected to operate a single trading account. Same-IP multi-ID trading and cross orders between accounts are strictly prohibited and any profitable trades from such activity may be removed without notice.

You need to submit accurate identity and contact details during account onboarding. It is your responsibility to keep this information up to date at all times.

5Trade uses bank-grade encryption, two-factor authentication (2FA), and continuous device and session monitoring. The platform operates under full regulatory oversight, including SEBI, NSE and BSE membership.

You are fully responsible for safeguarding your account credentials and all activity performed under your account. Password sharing is prohibited, and 5Trade is not liable for unauthorized transactions resulting from shared credentials.

Notify 5Trade Support immediately if you suspect any unauthorized access. Quick reporting allows us to lock the account and investigate before further activity occurs.

No. 5Trade does not sell personal data. Information may only be shared with vetted service partners for platform operations, legal compliance, and fraud prevention.

You can fund your account directly through the 5Trade app or web platform after logging in. Visit the Deposits section of your dashboard to view supported funding methods.

Payouts can occasionally be delayed due to banking-side issues that are outside our control. We appreciate your patience — funds are released as soon as the banking channel processes them.

Limits depend on your account status and the funding method used. You can review applicable limits inside your account dashboard or by contacting Support.

You can trade through our web platform at web.5trade.live and through the 5Trade Android app. Download the APK directly from our website — no app store required.

The app is designed for speed — real-time WebSocket data, one-tap orders, and effectively zero lag. It supports Indian F&O, US Stocks, Forex, Comex and Crypto from a single interface.

5Trade maintains 99.99% platform uptime, with average data refresh under 50ms. The system is engineered for low-latency execution and resilient market data delivery, even in volatile conditions.

Prices are streamed via real-time WebSocket feeds covering US stocks, Indian equities, forex, crypto and commodities — all consolidated into one platform.

You can trade across 120+ active markets including Indian F&O, Indian commodity F&O, Indian equities, Comex, Forex majors, US stocks, global indices and crypto — all from one platform.

You can trade major Indian indices such as NIFTY 50, SENSEX and BANK NIFTY, alongside commodities like Gold and Crude Oil.

Yes. 5Trade provides an Advanced Indian Options Chain covering Stocks, Commodities and Indices to support detailed derivatives analysis.

Yes. 5Trade lets Indian investors access US stocks, crypto, Forex and Comex from the same account — enabling diversified, cross-market trading from a single app.

You can trade with leverage up to 500x, allowing you to amplify your potential with maximum margin. All leveraged trading includes built-in smart risk controls.

Liquidation triggers at 70% MTM (mark-to-market) loss intraday. Once losses exceed 70%, your account can be liquidated at any point. The position with the highest loss is squared off first.

100% holding margin is required to carry positions overnight. If sufficient margin is not available, the position will be auto-liquidated.

5Trade provides Negative Balance Protection with a step-out level of 30%. Any negative balance beyond this threshold is waived off, so you cannot lose more than your available capital.

Always hold positions only up to the available margin in your account, and maintain adequate margin buffer. Insufficient margin can result in partial or full liquidation.

A complete margin reference document is available for download on our homepage as 5Trade-Margin-Details.pdf. It contains detailed margin rules across instruments.

All orders — Market, Stop-Loss and Limit — as well as liquidations execute on live BID-ASK prices. Chart highs and lows are not used for execution.

Limit, Stop-Loss and Take-Profit orders execute on the bid-ask, not the LTP shown on the chart. As a result, orders may fill above the chart high, below the chart low, or may not fill even when the chart shows your trigger price.

Profits booked within 2 minutes of entry are considered jobbing/scalping and may be removed. We encourage clients to follow standard trading practices.

No. Trading via VPN is strictly prohibited. Any trades placed while using a VPN will be deleted from your account.

Group trading is permitted only with prior written permission from 5Trade. Unauthorized group activity may result in trade removal or account action.

Cross orders and same-IP multi-ID trading are strictly prohibited. Any profitable trades from such activity may be removed without prior notice.

No. Chamka, lines, and insider trades are not acceptable on the platform and will be reversed or removed.

Stock positions eligible for dividends or bonuses must be squared off one day before the ex-date. If you do not close them, they will be auto-closed by the system.

Accounts that exclusively engage in option selling will be terminated after total payout, in line with our risk management policy.

Any disputes related to liquidation or auto square-off must be raised with Support within 15 minutes of the event. Queries raised after this window cannot be entertained.

During software issues, only existing open positions will be closed — new positions that could not be opened will not be processed. If you spot a glitch, report it immediately with your ID and we will square off your position at CMP on receipt of the message.

5Trade operates on a Zero Brokerage model — you pay no commission on trades, regardless of volume.

There are no hidden account-level charges. Statutory and exchange-level levies (where applicable) are applied transparently.

Yes. Through our Affiliate & Referral Program, you earn rewards every time someone you refer opens an account and starts trading. Your network becomes a source of ongoing income.

You can generate and share your unique referral link, which routes new sign-ups through app.5trade.live/register?referral=[your-code]. All qualifying activity is tracked automatically.

The Market Intraday Championship is a 5Trade trading contest with a prize pool of ₹2,00,000. Eligible traders can register through the Championship banner on the homepage and start trading to qualify.

Click "Register Now & Start Trading" on the Championship banner on our homepage. Standard account, KYC and trading rules apply throughout the contest.

You can reach us through live chat during active trading hours, our 24/7 Priority Desk for execution-critical issues, and our help documentation library with 200+ practical guides.

Live chat typically responds in under 2 minutes. Priority desk tickets are triaged immediately for execution-related impact.

Yes. Our team provides onboarding guidance for layout setup, watchlists, alerts, and practical workflow optimization.

Use the support form on our Support page and include the symbol, timestamp, and a screenshot for context, so our market operations team can verify quickly.

You can contact support for account access, orders and execution, data and pricing, and billing or plan-related questions.

Our Help Documentation library contains 200+ practical, step-by-step walkthroughs covering onboarding, watchlists, order flow, and risk controls.

Yes. 5Trade operates with full regulatory oversight under SEBI, NSE and BSE membership.

We collect identity and contact details submitted at onboarding, device, session and technical logs to monitor reliability and prevent abuse, and support interactions to improve service quality.

Your data is used to authenticate you, protect account integrity, personalize your product experience, satisfy regulatory obligations, and send relevant product communication.

Depending on your jurisdiction, you may request access, correction, portability or deletion of your personal information, and you may also object to specific data processing activities.

We apply technical and organizational safeguards designed to protect your data from unauthorized access, including encryption, monitoring and access controls.

Yes. Trading derivatives and leveraged products carries a significant risk of loss and may not be suitable for all investors. Losses can exceed your initial deposit, so you should only trade with money you can afford to lose.

You remain fully responsible for your trading decisions, risk management and financial outcomes. Nothing on our platform constitutes personal financial advice.

Yes. We strongly recommend obtaining independent financial, legal and tax advice before trading currencies, spot metals, derivatives or any other instrument offered on the platform.

5Trade does not provide services to citizens or residents of the United States, Cuba, Iraq, Myanmar, North Korea or Sudan.

In standard trading, leveraged derivatives can produce losses larger than your initial investment. To protect clients, 5Trade applies Negative Balance Protection — any negative balance beyond the 30% step-out level is waived off.